New Online Worship Experience Survey

Thank you for participating in the test of our new online worship experience and for completing this survey. Your time and feedback are incredibly important! Your responses are confidential. If you wish to remain anonymous, please skip the CONTACT INFORMATION section.

As you complete this survey, please take into account that with anything new, there's always a learning curve. For our online worship experience, that learning curve needs to be small and you should be able to easily see what's going on and how it works in a short amount of time. This quick survey should address these things.

Thank you!

Device Used
How did you watch the service?
- Desktop computer
- Laptop
- Tablet
- Smartphone
Age
This information helps us:
• Anticipate what ages may use different elements of this new experience.
• Make adjustments and speak to our users in the best way possible.
- I do not wish to provide my age.
- 12-17
- 18-24
- 25-34
- 34-44
- 45-54
- 55-64
- 65-74
- 75 +
Contact Information
• Skip this Contact Information section if you wish to remain anonymous.
• This information is ONLY being requested so we may contact you if additional feedback is needed.
Name
First Last
Email
Phone
Providence Church Vision Requirements
Vision Supporting
Does this new experience support and align with our vision?
Our vision is to see those who feel disconnected from God and the church find hope, healing, and wholeness in Jesus Christ.
- Yes
- No
- Maybe
Why?
Why do you NOT believe this new experience supports and aligns with our vision?
Why?
Why do you believe this new experience MAY or MAY NOT support and align with our vision?
Connect the Disconnected
Do you feel this new experience will help connect the disconnected with Jesus?
- Yes
- No
- Maybe
Why?
Why do you think this service will NOT help connect the disconnected to Jesus?
Why?
Why do you think this service MAY or MAY NOT help connect the disconnected to Jesus?
Connect to Providence Church
Do you feel this new experience will help people connect to Providence Church?
- Yes
- No
- Maybe
Why?
Why do you not think this new experience will NOT help connect to Providence Church?
Why?
Why do you not think this new experience MAY or MAY NOT help connect to Providence Church?
Overall User Experience
What did you think?
On a scale of 1-to-5, what did you think of this new experience, with 1 being the worst and 5 being the best?
- 1
- 2
- 3
- 4
- 5
Usablility
On a scale of 1-to-5, how easy was this new experience to use and navigate, with 1 being the worst and 5 being the best?
- 1
- 2
- 3
- 4
- 5
Visual Experience
On a scale of 1-to-5, what did you think about the appearance of this new experience, with 1 being the worst and 5 being the best?
- 1
- 2
- 3
- 4
- 5
Technical Issues.
These are issues relating to the performance of this new experience. Did everything appear to function properly at your home? For example:
• Did the page load in a timely manner?
• Did the service start on time?
• Did all of the chat features work?
• Were there any broken links?
- No issues. Everything appeared to function properly.
- There were some problems.
Issues Experienced
Please select all that apply.
- Page didn't load.
- Service didn't start on time.
- Video/audio was glitchy.
- Chat area didn't work.
- Live prayer didn't work.
- No one responded to my live prayer.
- Other
Other Issue
You indicated you had an issue(s) that was not listed. What happened?
Top Menu
Top menu items
- Good
- Needs improvement
- Bad
What would make the top menu better?
Chat Area
The chat will be helpful to some and a distraction to others. Knowing that the chat area may not be for you and that it can be hidden at any point during the service, the following questions are aimed at:
• Knowing how many used it.
• The quality of the chat experience, if you used it.
• The quality and clarity of the prompts that appeared in the chat area.
Did you chat?
- Yes
- No, but I might in the future.
- No, it's not my thing.
Did you like the chat area?
- Yes
- No
Why?
Why did you not like the chat area? Again, we are focusing on the quality of the chat area and conversation. Not on whether you would use it or not.
Chat feedback
Please select all that apply.
- I felt welcomed.
- The host was engaging.
- The conversation was relevant.
- The chat enhanced the worship experience.
- I felt guided through the service.
Prompt Frequency
How did you feel about the various prompts in the chat area, such as prayer request, give, first-time guest, message notes, etc?
- Just right
- Too many
- Not enough
Prompt Clarity
Were the prompts clear and easy to understand?
- Yes
- No
Live Prayer
Did you use live prayer?
- Yes
- No
Live prayer responsiveness
Please select all that apply.
- I received a response.
- I did not receive a response.
- My response was timely.
- My response was not timely.
Live prayer feedback
Please select all that apply.
- I liked it and felt prayed for.
- I didn't like it. It didn't feel authentic.
- It felt weird to me, but I might get used to it.
- I would want my request to also shared with the Prayer Team.
Thank You!
Thank you for completing the survey! Submit your answers by pressing the "submit" button below.